| Category: | Abrechnungsprobleme |
| Question: | Why was I charged twice for the same purchase? |
| Answer: | This billing issue can occur for a number of reasons, either via clicking twice when making a purchase before the page refreshes or through an error in order processing. If you encounter an instance of double-billing, please contact customer service prior to contacting your financial institution. We will review the transaction and reverse the excess charge if possible. Note: A screenshot of your billing statement can help expedite this process. |
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